Refund Policy

Last Updated: July 30, 2026 | Effective Date: July 30, 2026

1. Introduction

This Refund Policy explains the billing, cancellation, and refund practices for the Medipost AI application and related services, operated by Medipost AI (SID Clinic Pvt. Ltd.). Medipost AI is a subscription-based, AI-powered platform that helps healthcare professionals and marketers create digital content.

By subscribing to or purchasing any paid plan, you agree to this Refund Policy, which forms part of our Terms and Conditions.

2. Subscription & Billing Terms

2.1 Subscription Plans

Access to certain features requires a paid subscription. The available plans, prices, features, and billing cycles are shown at the point of purchase.

2.2 Auto-Debit & Recurring Billing

Our subscriptions operate on an automatic recurring-billing (auto-debit) basis:

When you subscribe, you authorize us and our payment providers to automatically charge your selected payment method at the start of each billing cycle.
Your subscription renews automatically at the end of each cycle at the then-current price, unless you cancel before the renewal date.
You will continue to be charged until you cancel.

2.3 Your Consent

By subscribing, you expressly consent to recurring charges. We will make the renewal terms and pricing clear before you confirm your purchase.

2.4 Price Changes

We may change subscription prices with reasonable advance notice. Any change will apply only to future billing cycles.

3. No-Refund Policy

Because Medipost AI provides digital, non-tangible services that are delivered and consumed immediately, all payments and subscription fees are generally non-refundable, except as expressly stated in Section 4 or as required by applicable law.

Fees already paid for a billing cycle are non-refundable, even if you do not use the Service or use it only partially.
Cancelling a subscription stops future charges but does not refund the current or past billing periods.
Refunds are not provided for dissatisfaction with AI-generated output, change of mind, or failure to cancel before renewal.

Each time you use the Service, computational and AI-processing resources are consumed in real time. Because these digital services are rendered immediately and cannot be "returned," we operate on a no-refund basis apart from the verified exceptions below.

4. Exceptions — When Refunds May Be Granted

We may, at our discretion and after verification, provide a refund or credit in the following cases:

4.1 Verified Technical Failure

A confirmed technical fault on our side that prevented you from accessing or using the core Service for a significant period, where we were unable to resolve it within a reasonable time.

4.2 Duplicate or Double Charges

You were charged more than once for the same subscription or transaction due to a billing error.

4.3 Billing / System Errors

You were charged an incorrect amount, or a charge occurred due to a verified system error on our side.

4.4 Unauthorized Charges

A charge was made without authorization due to a proven fault in our billing system (subject to investigation and verification).

Not covered by these exceptions:

Dissatisfaction with the quality, tone, accuracy, or style of AI-generated content
Failure to cancel before an auto-renewal
Change of mind or no longer needing the Service
Issues caused by your device, network, or third-party platforms
Violations of our Terms resulting in suspension or termination

5. Refund Request Process & Timelines

If you believe you qualify for a refund under Section 4:

Submit a request to office@sayitdoc.com within 7 days of the charge.
Include: your account email, transaction ID / order number, date and amount of the charge, and a clear description of the issue (with screenshots if possible).
We will review and may request additional information to verify the issue.
We aim to respond within 5–7 business days of receiving all required information.
If approved, refunds are issued to your original payment method and typically take 5–10 business days to process.

Purchases made through Google Play: Refunds for subscriptions purchased via Google Play are subject to Google's refund policies and may need to be requested directly through Google Play.

6. Cancellation Policy

6.1 If You Subscribed Through Google Play

Manage or cancel via: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Medipost AI → Cancel subscription.

6.2 If You Subscribed Directly (Web/App)

Cancel via your account settings in the Service, or contact office@sayitdoc.com.

6.3 Effect of Cancellation

Cancellation stops the next and all future charges.
You will retain access to paid features until the end of your current billing period.
Cancelling does not automatically refund the current period.
We recommend cancelling at least 24 hours before your renewal date.

7. Digital & AI Service Disclaimer

Medipost AI delivers digital, AI-generated services and content — an intangible product. You acknowledge that:

The Service is provided and consumed electronically and in real time.
AI-generated content may vary in quality and may not be unique; this variability is inherent to AI services and is not grounds for a refund.
You are responsible for reviewing all generated content before use.
No physical goods are shipped, and standard 'return of goods' concepts do not apply.

8. Compliance with App-Store & Consumer Laws

This Refund Policy is designed to comply with UPI/Google Play billing and refund guidelines and applicable app-store policies. Nothing in this Refund Policy limits any non-waivable statutory rights you may have under consumer-protection laws in your country.

9. Contact & Support for Billing Issues

SID Clinic Pvt. Ltd.
Billing / Support Email: office@sayitdoc.com
Support Hours: Monday–Friday, 10:00 AM–6:00 PM IST

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.